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HUMANIZING HOMELESSNESS
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Step into their shoes, experience their daily challenges and witness the raw emotions that often remain unseen. Let your heart truly hear and feel the stories. May you learn from the stories, empathize with the experiences, and be inspired to ignite change in your community.
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Collective Impact in Action June demonstrated what is possible when a community comes together with a shared commitment to serving others. Across the Pathways campus, our partners, volunteers, and on-site agencies continued working side by side to connect individuals and families with the resources they need to build stronger futures. This month, 100% of those served achieved their goal of obtaining essential documentation , removing critical barriers to accessing employment, housing, healthcare, and other vital services. We also saw 100% enhance their health and wellness through engagement with healthcare providers, counselors, peer support, and wellness programming. Additionally, three individuals successfully transitioned into independent living , marking an important step toward long-term stability and self-sufficiency. Every milestone reflects the power of collaboration and the dedication of the organizations and individuals who make Pathways possible. Together, we remain committed to creating opportunities that empower our neighbors to move forward with dignity, hope, and lasting self-sufficiency.

Written by Karl Vogl ll For many people, a driver's license or state-issued identification card is something that quietly sits in a wallet until it's needed. It's used to apply for a job, sign a lease, visit a doctor's office, or cash a paycheck. Most people rarely think about what life would be like without one. For many of the individuals served by Alston Wilkes Society at Pathways Community Center, however, obtaining an ID is anything but simple. It is often one of the first, and most difficult, steps toward rebuilding a stable life. JoAnn Blackwell, who works directly with individuals navigating the identification process, sees these challenges every week. Through Alston Wilkes Society's partnership with shelter partners and other organizations on the Pathways Community Center campus, she helps clients work through a system that often requires documents they no longer have in order to obtain the documents they desperately need. "It's kind of like a back and forth," Blackwell explained. "To replace a Social Security card, you often need an ID. To get an ID, you may need your birth certificate. To get your birth certificate, you may need your Social Security card. Everything fits together." For someone experiencing homelessness, reentering society after incarceration, or recovering from years of instability, those essential documents may have been lost, stolen, or expired long ago. What many people assume is a quick visit to the DMV can instead become months of paperwork, appointments, waiting periods, and setbacks. One of the biggest misconceptions, Blackwell says, is that obtaining an ID is a one-day process. "A lot of people think you just go to the DMV and it's one and done. It's not always that way." Instead, clients often make multiple trips to government offices, only to discover another document is needed or another appointment must be scheduled. Replacing a Social Security card alone can take six to eight weeks before someone is even seen. Every delay postpones employment, housing, healthcare, and financial stability. For some, the journey lasts far longer. Blackwell shared the story of one client who has been working to obtain the necessary documents for more than a year and a half. Paperwork has been mailed back and forth, notarized, resubmitted, and delayed repeatedly. "It's been over a year for him," she said. For someone trying to rebuild their life, those months represent more than waiting, they represent opportunities postponed. An ID is about far more than proving who someone is. It is often the first key that unlocks every other opportunity. With proper identification, clients can apply for employment, obtain replacement Social Security cards, secure housing, establish healthcare, purchase insurance, and begin rebuilding financial independence. "They've got to have employment in order to move forward," Blackwell explained. "They can't get a home unless they have money, and they can't get money unless they have a job. It all comes together." Without identification, even the most determined individual can find themselves unable to move forward. Every month, Blackwell meets clients through partnerships with shelter partners, accompanying many of them through the identification process. Rather than simply sending someone to the DMV, she often goes with them, helping interpret requirements, asking questions, and ensuring they understand each step of the process. Sometimes the biggest obstacle isn't a lack of effort—it is simply understanding a complicated system. Having someone who knows how to navigate that system can make all the difference. One client remains especially memorable. After serving many years at Kershaw Correctional Institution, a gentleman was released only to discover his driver's license had expired while he was incarcerated. He attempted to renew it on his own but left the DMV confused about what was required. Remembering what Blackwell had taught during reentry classes, he called and asked for help. She met him at the DMV, listened carefully to the conversation with the clerk, and realized the information being communicated wasn't what the client believed he had heard. Together, they worked through the process. He renewed his license, retook the written exam, and was eventually able to pursue his commercial driver's license. Today, he is employed by a local trucking company. That renewed driver's license became much more than identification—it became the first step toward stable employment, housing, supporting his family, and rebuilding his future. "It's a big thing having the proper things that you need," Blackwell said. Blackwell hopes the community remembers that individuals experiencing homelessness or returning from incarceration are often working much harder than people realize. From the outside, it can appear as though little progress is being made. In reality, many spend months gathering records, attending appointments, completing paperwork, and overcoming barriers that most people never have to face. She even reflected on her own experience obtaining a federal identification credential, a process that took nearly nine months despite having resources and support. If obtaining identification can be that difficult under normal circumstances, imagine trying to do it while experiencing homelessness or rebuilding life after incarceration. Her message to the community is simple: "Be patient with the homeless population and those with criminal backgrounds." Sometimes it's simply the paperwork standing between someone and a second chance. Through the work of Alston Wilkes Society and the collaborative network at Pathways Community Center, those barriers are slowly being removed—one document, one appointment, and one life at a time.

Collective Impact in Action April continued to reflect what’s possible when a community remains committed to showing up for one another. Across the Pathways campus, partners, volunteers, and on-site agencies worked together to provide support, create opportunities, and walk alongside individuals and families navigating their journey toward stability and self-sufficiency. Throughout the month, 414 services were delivered across our campus. Each interaction represents more than assistance in the moment. It reflects collaboration, compassion, and a coordinated effort to help meet people where they are while supporting where they hope to go. One of the most meaningful milestones from April was seeing 10 individuals transition into independent housing , making it one of the strongest months we’ve experienced in helping people move into stable living situations. These moments represent hard work, persistence, and the power of having support systems in place that help make forward movement possible. April also marked the graduation of the second cohort of the York Technical College Culinary Workforce Readiness Program. Surrounded by family, friends, community members, and on-site partners, participants were celebrated for completing hands-on culinary training, building life skills, and preparing for employment opportunities within the culinary field. For many graduates, the ceremony represented more than the completion of a program. It reflected renewed confidence, discipline, and an important next step toward long-term stability and self-sufficiency. The work happening across Pathways continues to grow through consistency, partnership, and a shared commitment to caring for our community in tangible ways.

Collective Impact in Action May reflected the power of a community that continues to show up with compassion and purpose. Across the Pathways campus, our partners, volunteers, and on-site agencies worked together to provide 357 services , connecting individuals and families to housing support, healthcare, workforce development, recovery services, food assistance, and other essential resources that help create pathways toward stability and self-sufficiency. One of the month's most encouraging outcomes was seeing 100% of those served enhance their health and wellness through engagement with healthcare providers, counselors, peer support, and wellness programming. We also celebrated seven individuals transitioning into independent housing , each milestone representing resilience, partnership, and the impact of a community committed to walking alongside people on their journey. The work happening across Pathways continues to grow through collaboration, consistency, and a shared commitment to caring for the whole person. Together, we are building stronger foundations and creating new pathways for individuals and families to move toward lasting stability and self-sufficiency.

Every Saturday morning, long before the doors open, volunteers are already hard at work preparing for what has become a vital resource for hundreds of families across York County. Located on the campus of Pathways Community Center, Manna House Pantry serves approximately 380 households each week, providing food assistance to individuals and families facing food insecurity. What many people may not realize, however, is that Manna House began with something much smaller. In 2006, members of Mt. Prospect Baptist Church started a clothing ministry to support neighbors in need. Before long, a small table of canned goods was added to the effort. That table kept growing. "We had very few pieces of canned goods in the back on a table," recalled longtime volunteer Johnnie Mae. "From the table, it started growing, multiplying." As demand increased, the ministry expanded from a table to an annex, then to the church basement. In 2017, it became an independent nonprofit organization, and in 2019, Manna House partnered with Pathways Community Center to better serve the growing needs of the community. Over the years, strategic partnerships have helped Manna House expand both its reach and impact. Through its longstanding relationship with Second Harvest Food Bank of Metrolina and support from Food Lion Feeds, the pantry is able to provide fresh produce, proteins, dairy products, pantry staples, and other nutritious foods to the families it serves each week. These partnerships remain essential to ensuring community members have access to healthy, reliable food resources. Today, that small table has become a 6,000-square-foot food pantry operated almost entirely by volunteers. But for those who come each week, Manna House is about far more than food. More Than a Food Pantry For Ed and Melanie, who live on a fixed income, Manna House has become a weekly source of support. "We were just going by, saw a lot of cars, pulled in, and they were giving food away," Ed said. That spontaneous decision turned into a routine. "On a set income, it's made a difference. A really big difference." Like many families served through Manna House, they also share what they receive with others. "What we can't use, what we don't eat, we share it." That spirit of generosity surfaced repeatedly throughout interviews with clients. Valda Graham learned about Manna House through a chance encounter with a woman walking home with groceries. When she arrived for the first time, she was struck by the organization and hospitality of the volunteers. "I met these wonderful ladies and men who volunteer their time to try to help people," she said. As food prices continue to rise, the pantry has helped her stretch her budget while maintaining access to nutritious meals. "I'm eating better than I ever have," Graham said. Yet for Graham, the experience extends beyond food assistance. "This is part of my therapy," she said. "Because I know they pray for me too." A Community That Keeps Showing Up One of the most common themes heard from clients was not the food itself, but the people. "It's good to see the same ones over and over," Melanie said. "You feel a connection to them." Lawrence Simms has been visiting Manna House for years, often picking up food not only for himself but also for neighbors who cannot make the trip. "I come for handicapped people who can't get assistance to come here," he said. "I take it to their homes and deliver it." When asked what makes Manna House different, Simms did not hesitate. "Every last one of them," he said of the volunteers. "I consider them as my brothers and my sisters too." Volunteer Bill Scales has witnessed those relationships develop over more than a decade of service. "You definitely get used to the clients," Scales said. "When you're not here for a while, they'll say, 'Where were you last week?'" For many visitors, those familiar faces provide comfort, consistency, and a sense of belonging. Powered by Volunteers While hundreds of families arrive each Saturday, the work begins long before the first car enters the line. Throughout the week, volunteers sort food, stock shelves, prepare bags, enter client data, organize deliveries, and coordinate distributions. Approximately 25 regular volunteers support the operation during the week, with additional churches, civic groups, businesses, and community organizations serving on Saturdays. The pantry is also guided by a dedicated volunteer board of directors whose leadership helps sustain the organization's mission, operations, and long-term growth. Together, board members and volunteers contribute thousands of hours each year to ensure families throughout York County have access to nutritious food and compassionate support. Despite the scale of the operation, there are no paid employees running the pantry. Everything is powered by volunteers. "We love it," volunteer Debbie said. "It's fun giving them food." Her fellow volunteer Cindy echoed that sentiment. "They're very grateful." For many volunteers, the work is deeply rooted in faith and service. "I feel that God has blessed me to be able to do this," Johnnie Mae said. "As long as He lets me do it, I'm going to do it." Feeding More Than Hunger As one of the longest-standing partner agencies located on the Pathways Community Center campus, Manna House plays an important role in ensuring individuals and families can access basic necessities while working toward greater stability and self-sufficiency. The pantry's impact reaches far beyond the groceries loaded into vehicles each Saturday. It is reflected in neighbors sharing food with neighbors. In volunteers who know clients by name. In seniors stretching fixed incomes. In families making it through another week. In relationships built one conversation at a time. For those who have experienced Manna House firsthand, one word surfaced again and again. "Blessing." And after nearly two decades of serving York County, that blessing continues to grow. The work of Manna House reminds us that addressing food insecurity is about more than providing a meal. It is about creating a community where people feel seen, supported, and cared for. It is about neighbors helping neighbors, volunteers faithfully showing up week after week, and partnerships that make it possible to meet a critical need with dignity and compassion. As part of the collaborative network of agencies on the Pathways campus, Manna House continues to serve as a lifeline for hundreds of households each week, ensuring that individuals and families have access to nutritious food while taking steps toward greater stability and self-sufficiency. For those who need support or those looking for a place to serve, the message from the Manna House team remains simple: "We're here to serve," Scales said. "Anyone in need, if they're hungry, send them in this direction." Written by Tadean Page

Written by Karl Vogl, II When life throws curveballs and people find themselves at rock bottom, it can be difficult to gather their thoughts and move toward a better situation. For many, community support can mean the difference between giving up and continuing to fight for self-sufficiency. That has rung true for John and Stephanie “Steph,” two recent graduates of the York Technical College Culinary Workforce Program. The Rock Hill couple experienced homelessness, drug addiction and a lack of financial independence before beginning their recovery journey. Today, they credit intentional community support with helping them rebuild their lives. In a recent interview, John and Steph recounted what life was like before receiving help, the organizations that helped propel them forward and the role the community has played in their rehabilitation. One of the most important parts of the process for the couple was remaining together. They did not want to worry about one another while navigating recovery, and through leaning on and supporting each other, they have made significant progress. Their journey toward financial independence began with an unexpected encounter. “Rock Hill PD pulled up on us and instead of taking us to jail like they could have they told us about the culinary program here at Pathways,” the couple said. When the Rock Hill Police Department had every right to arrest the couple, officers instead took them to Keystone, a substance abuse service provider. “We graduated from Keystone and were able to get our medication through Affinity Health Center’s MAT program,” John said. “Once we received our medication we were able to get rid of any negative influences and people.” Through Keystone, John and Steph were able to begin treatment that would place them on a path toward recovery. From there, they connected with doctors at Affinity Health Center, where treatment, testing and medication management continued to support their journey. The next step in the couple’s journey toward self-sufficiency was connecting with Pathways Community Center. There, the couple connected with agencies including Carolina Community Actions and York Technical College. “Chasy from CACH started coming around and helping us with things ... giving us clothes, gift cards, etc.,” Steph said. “Knowing there are people out there that care about people who are usually looked over really helps.” “We as a community are incredibly proud of John & Stephanie. They came to us with interest, but lacked confidence. Now they have worked through treatment, Stephanie has completed her GED, both graduated from the Culinary Workforce Program, and are employed. While they did the work, I am so proud of this community and all of the different agencies who invested in their journey,” said Taylor Thomas, Executive Director of Pathways Community Center. John and Steph quickly took interest in York Technical College’s Culinary Bridge Program at Pathways and began working toward receiving their ServSafe managerial certifications. The class is led by Chef Teshia, a culinary professional currently in the process of opening her own restaurant. “When I first met John and Steph I could tell that they were missing confidence in their work,” Chef Teshia said. “As they progressed towards graduation and even now as employees I can see the transformation of skill and confidence within them.” On April 29, 2026, the couple graduated from the culinary program with their ServSafe managerial certifications and were ready to enter the workforce immediately. Because of the discipline, work ethic and spirit displayed by the couple in class, Chef Teshia hired them immediately to work at TKO at the Legion. While the couple is still waiting to secure housing, they have already made significant progress toward self-sufficiency. For the first time in their lives, they said they have saved more than $1,000 to help continue building stability for themselves. When asked how they have made it this far, the couple consistently emphasized the importance of the community surrounding them. Without the support of organizations such as Welcome Table Church, Catawba Area Coalition for the Homeless, Pathways Community Center, Rock Hill Police Department, Keystone, Affinity Health Center and York Technical College, the pair said they are unsure where they would be today. The power of intentional community is reflected in John and Steph’s story, but theirs is only one of many throughout the Rock Hill area. “When you see people trying to help themselves it makes them more likely to help you,” Steph said. John and Steph are looking forward to eventually moving into a home of their own. John said the process has also helped them create routine and structure in their lives. Together, the couple encourages anyone struggling and needing help to simply start somewhere.

Welcoming Jericha Osborn, Intake & Engagement Manager Pathways Community Center is honored to welcome Jericha Osborn to our team as our new Intake and Engagement Manager. Jericha joins us with a deep calling to serve individuals experiencing homelessness and navigating life transitions. With more than two years of experience in recovery and community-based support, she has walked closely alongside individuals in some of their most challenging seasons, offering not only guidance, but presence, compassion, and unwavering belief in what’s possible. Her work is rooted in meeting people exactly where they are, honoring their dignity, and helping them take meaningful steps toward stability and restoration. Through her role, Jericha will help connect individuals to critical resources such as shelter, treatment, and community support, while also serving as a consistent source of encouragement and accountability along their journey. We are grateful for the compassion, strength, and hope she brings to Pathways and the many lives that will be impacted through her work. Please join us in warmly welcoming Jericha to the Pathways family.

Collective Impact in Action March continued to show what’s possible when a community stays committed to the work. Across the Pathways campus, partners, volunteers, and on-site agencies remained engaged, responding to needs and creating real opportunities for individuals and families to move forward. Throughout the month, 404 services were delivered across our campus. Each one represents more than a moment of support. It reflects coordination, trust, and a shared commitment to showing up for our community in meaningful ways. Access to food and nourishment remained a critical part of that support. In March, 1,756 hot meals were served, alongside 1,546 bags of fresh groceries distributed. These resources continue to meet immediate needs while helping create stability for individuals and families navigating uncertain seasons. March also marked the close of another impactful VITA tax season. By the end of the month, 5,263 tax returns had been completed, serving 2,843 clients across York County. This work helped ensure individuals and families could file with confidence, access the credits they’ve earned, and keep more of what they’ve worked for. The work continues to build. Not always loudly, but consistently. And that consistency is what creates lasting impact.

Collective Impact in Action Across the Pathways campus, partners, volunteers, and on-site agencies continued to show up with purpose, meeting needs and cultivating real pathways forward. From workforce development and housing support to health, recovery, and community connection, the momentum continues to build. In February, 83% of individuals enhanced their health and wellness, engaging with healthcare providers, counselors, peer-support specialists, and Learning Lab programming to take meaningful steps toward stability and wholeness. We also celebrated three individuals transitioning into independent living, marking powerful milestones on their journey toward self-sufficiency. We also expanded access to nourishment through our partnership with House of Agape, adding breakfast service on Fridays and Saturdays. This expansion now provides nine hot, nutritious meals each week on our campus, helping ensure consistent care and support throughout the week. In total, 443 services were provided through our on-site agencies, each one representing care, coordination, and collaboration in action. February was a reminder that when community shows up consistently, transformation continues.

Written by Karl Vogl ll For many individuals and families, filing taxes can be a complicated and costly process. Between shifting tax laws, expensive preparation fees and confusing requirements, the process can deter people from filing altogether or reduce the refunds they depend on. In York County, a volunteer-driven program is working to change that. The Volunteer Income Tax Assistance program, known as VITA, offers free tax preparation services to eligible taxpayers, helping ensure they receive the full refunds and credits they have earned. Operated locally out of Pathways Community Center , and Winthrop University the service is staffed entirely by IRS-certified volunteers and is designed to make tax filing accessible, accurate and free. VITA also partners with the City of Rock Hill and United Way “We help the community file tax returns electronically, and we double-check everything to make sure taxpayers receive all the credits they’re entitled to,” said site coordinator Bill Perry. “There’s no charge, we’re 100% volunteers.” VITA sites generally serve individuals who earn about $69,000 or less, as well as people with disabilities, limited English-speaking taxpayers and those who need assistance navigating the filing process. Services include preparation of basic returns, W-2 income, most 1099 forms and access to key credits such as the Earned Income Tax Credit and Child Tax Credit. Some locations also assist with prior-year returns. For many residents, avoiding preparation fees can make a meaningful difference. Erin Freel, a York County resident and single mother, said she first learned about VITA while working at City Hall and has relied on it since. “I thought it was incredible that there was a place people could go and get help without being charged,” she said. “A lot of private tax services charge too much, especially when you have additional credits.” Those added fees can cut into refunds that families rely on for essential expenses. “As a single mom who doesn’t receive child support, the child tax credit is a big deal,” Freel said. “But some places charge more just to process those credits, the same money you actually need.” Using VITA has allowed her to keep more of her refund and better support her children. “Having a free service means I get to keep what I’ve worked for,” she said. “That allows me to provide more for my kids. That’s a big deal.” The York County VITA site recently relocated from City Hall to Pathways Community Center, a move that coordinators say has improved access and increased participation. “Being at Pathways has made it easier for the community to come in and get services,” Perry said. “It’s a space that’s already centered around serving people, so it’s a natural fit.” Since the move, the site has seen an increase in the number of taxpayers seeking assistance. Still, challenges remain. Assistant coordinator Janice Louttit said one of the most common issues is that filers arrive without the necessary documentation. To complete a return, taxpayers are typically required to bring a government-issued photo ID, Social Security cards or ITINs for all household members, income documents such as W-2s or 1099s, a copy of the previous year’s tax return, and banking information for direct deposit. Married couples filing jointly must both be present. Louttit said recent changes in tax laws have also added complexity for both taxpayers and preparers. “After COVID, there were a lot of new programs and ongoing changes to the tax code,” she said. “Even recently, some updates were implemented so quickly that people’s documents don’t always reflect what non-taxable W-2 income is like overtime and tips.” Despite those challenges, she said the work remains deeply rewarding. “When I retired, I knew this is what I wanted to do,” Louttit said. “This is my favorite time of the year.” For taxpayers like Freel, the value of the program goes beyond cost savings. “It’s a safe environment,” she said. “They’re honest, they explain everything clearly, and they’re there to help. It shouldn’t be complicated.” During the 2026 tax season VITA processed 5,263 returns representing 2,843 clients. Though the tax season is now over, the York County VITA site is seeking additional volunteers to meet growing demand. Community members can receive free IRS certification and training for next year, with opportunities to assist in tax preparation, client intake and site support. Those interested in volunteering for the 2027 tax season are encouraged to connect with the VITA program at Pathways Community Center and help ensure more families can access the support they need.
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