How York County VITA is Removing Barriers for Working Families
April 21, 2026
Written by Karl Vogl ll
In York County, a volunteer-driven program is working to change that.
The Volunteer Income Tax Assistance program, known as VITA, offers free tax preparation services to eligible taxpayers, helping ensure they receive the full refunds and credits they have earned. Operated locally out of Pathways Community Center, and Winthrop University the service is staffed entirely by IRS-certified volunteers and is designed to make tax filing accessible, accurate and free. VITA also partners with the City of Rock Hill and United Way
“We help the community file tax returns electronically, and we double-check everything to make sure taxpayers receive all the credits they’re entitled to,” said site coordinator Bill Perry. “There’s no charge, we’re 100% volunteers.”
VITA sites generally serve individuals who earn about $69,000 or less, as well as people with disabilities, limited English-speaking taxpayers and those who need assistance navigating the filing process. Services include preparation of basic returns, W-2 income, most 1099 forms and access to key credits such as the Earned Income Tax Credit and Child Tax Credit. Some locations also assist with prior-year returns.
For many residents, avoiding preparation fees can make a meaningful difference.
Erin Freel, a York County resident and single mother, said she first learned about VITA while working at City Hall and has relied on it since.
“I thought it was incredible that there was a place people could go and get help without being charged,” she said. “A lot of private tax services charge too much, especially when you have additional credits.”
Those added fees can cut into refunds that families rely on for essential expenses.
“As a single mom who doesn’t receive child support, the child tax credit is a big deal,” Freel said. “But some places charge more just to process those credits, the same money you actually need.”
Using VITA has allowed her to keep more of her refund and better support her children.
“Having a free service means I get to keep what I’ve worked for,” she said. “That allows me to provide more for my kids. That’s a big deal.”
The York County VITA site recently relocated from City Hall to Pathways Community Center, a move that coordinators say has improved access and increased participation.
“Being at Pathways has made it easier for the community to come in and get services,” Perry said. “It’s a space that’s already centered around serving people, so it’s a natural fit.”
Since the move, the site has seen an increase in the number of taxpayers seeking assistance. Still, challenges remain. Assistant coordinator Janice Louttit said one of the most common issues is that filers arrive without the necessary documentation.
To complete a return, taxpayers are typically required to bring a government-issued photo ID, Social Security cards or ITINs for all household members, income documents such as W-2s or 1099s, a copy of the previous year’s tax return, and banking information for direct deposit. Married couples filing jointly must both be present.
Louttit said recent changes in tax laws have also added complexity for both taxpayers and preparers.
“After COVID, there were a lot of new programs and ongoing changes to the tax code,” she said. “Even recently, some updates were implemented so quickly that people’s documents don’t always reflect what non-taxable W-2 income is like overtime and tips.”
Despite those challenges, she said the work remains deeply rewarding.
“When I retired, I knew this is what I wanted to do,” Louttit said. “This is my favorite time of the year.”
For taxpayers like Freel, the value of the program goes beyond cost savings.
“It’s a safe environment,” she said. “They’re honest, they explain everything clearly, and they’re there to help. It shouldn’t be complicated.”
During the 2026 tax season VITA processed 5,263 returns representing 2,843 clients.
Though the tax season is now over, the York County VITA site is seeking additional volunteers to meet growing demand. Community members can receive free IRS certification and training for next year, with opportunities to assist in tax preparation, client intake and site support.
Those interested in volunteering for the 2027 tax season are encouraged to connect with the VITA program at Pathways Community Center and help ensure more families can access the support they need.
Written by Karl Vogl, II When life throws curveballs and people find themselves at rock bottom, it can be difficult to gather their thoughts and move toward a better situation. For many, community support can mean the difference between giving up and continuing to fight for self-sufficiency. That has rung true for John and Stephanie “Steph,” two recent graduates of the York Technical College Culinary Workforce Program. The Rock Hill couple experienced homelessness, drug addiction and a lack of financial independence before beginning their recovery journey. Today, they credit intentional community support with helping them rebuild their lives. In a recent interview, John and Steph recounted what life was like before receiving help, the organizations that helped propel them forward and the role the community has played in their rehabilitation. One of the most important parts of the process for the couple was remaining together. They did not want to worry about one another while navigating recovery, and through leaning on and supporting each other, they have made significant progress. Their journey toward financial independence began with an unexpected encounter. “Rock Hill PD pulled up on us and instead of taking us to jail like they could have they told us about the culinary program here at Pathways,” the couple said. When the Rock Hill Police Department had every right to arrest the couple, officers instead took them to Keystone, a substance abuse service provider. “We graduated from Keystone and were able to get our medication through Affinity Health Center’s MAT program,” John said. “Once we received our medication we were able to get rid of any negative influences and people.” Through Keystone, John and Steph were able to begin treatment that would place them on a path toward recovery. From there, they connected with doctors at Affinity Health Center, where treatment, testing and medication management continued to support their journey. The next step in the couple’s journey toward self-sufficiency was connecting with Pathways Community Center. There, the couple connected with agencies including Carolina Community Actions and York Technical College. “Chasy from CACH started coming around and helping us with things ... giving us clothes, gift cards, etc.,” Steph said. “Knowing there are people out there that care about people who are usually looked over really helps.” “We as a community are incredibly proud of John & Stephanie. They came to us with interest, but lacked confidence. Now they have worked through treatment, Stephanie has completed her GED, both graduated from the Culinary Workforce Program, and are employed. While they did the work, I am so proud of this community and all of the different agencies who invested in their journey,” said Taylor Thomas, Executive Director of Pathways Community Center. John and Steph quickly took interest in York Technical College’s Culinary Bridge Program at Pathways and began working toward receiving their ServSafe managerial certifications. The class is led by Chef Teshia, a culinary professional currently in the process of opening her own restaurant. “When I first met John and Steph I could tell that they were missing confidence in their work,” Chef Teshia said. “As they progressed towards graduation and even now as employees I can see the transformation of skill and confidence within them.” On April 29, 2026, the couple graduated from the culinary program with their ServSafe managerial certifications and were ready to enter the workforce immediately. Because of the discipline, work ethic and spirit displayed by the couple in class, Chef Teshia hired them immediately to work at TKO at the Legion. While the couple is still waiting to secure housing, they have already made significant progress toward self-sufficiency. For the first time in their lives, they said they have saved more than $1,000 to help continue building stability for themselves. When asked how they have made it this far, the couple consistently emphasized the importance of the community surrounding them. Without the support of organizations such as Welcome Table Church, Catawba Area Coalition for the Homeless, Pathways Community Center, Rock Hill Police Department, Keystone, Affinity Health Center and York Technical College, the pair said they are unsure where they would be today. The power of intentional community is reflected in John and Steph’s story, but theirs is only one of many throughout the Rock Hill area. “When you see people trying to help themselves it makes them more likely to help you,” Steph said. John and Steph are looking forward to eventually moving into a home of their own. John said the process has also helped them create routine and structure in their lives. Together, the couple encourages anyone struggling and needing help to simply start somewhere.
Welcoming Jericha Osborn, Intake & Engagement Manager Pathways Community Center is honored to welcome Jericha Osborn to our team as our new Intake and Engagement Manager. Jericha joins us with a deep calling to serve individuals experiencing homelessness and navigating life transitions. With more than two years of experience in recovery and community-based support, she has walked closely alongside individuals in some of their most challenging seasons, offering not only guidance, but presence, compassion, and unwavering belief in what’s possible. Her work is rooted in meeting people exactly where they are, honoring their dignity, and helping them take meaningful steps toward stability and restoration. Through her role, Jericha will help connect individuals to critical resources such as shelter, treatment, and community support, while also serving as a consistent source of encouragement and accountability along their journey. We are grateful for the compassion, strength, and hope she brings to Pathways and the many lives that will be impacted through her work. Please join us in warmly welcoming Jericha to the Pathways family.
Collective Impact in Action March continued to show what’s possible when a community stays committed to the work. Across the Pathways campus, partners, volunteers, and on-site agencies remained engaged, responding to needs and creating real opportunities for individuals and families to move forward. Throughout the month, 404 services were delivered across our campus. Each one represents more than a moment of support. It reflects coordination, trust, and a shared commitment to showing up for our community in meaningful ways. Access to food and nourishment remained a critical part of that support. In March, 1,756 hot meals were served, alongside 1,546 bags of fresh groceries distributed. These resources continue to meet immediate needs while helping create stability for individuals and families navigating uncertain seasons. March also marked the close of another impactful VITA tax season. By the end of the month, 5,263 tax returns had been completed, serving 2,843 clients across York County. This work helped ensure individuals and families could file with confidence, access the credits they’ve earned, and keep more of what they’ve worked for. The work continues to build. Not always loudly, but consistently. And that consistency is what creates lasting impact.
